DhikrLock DhikrLock

Support

Got a question or running into something? We're here to help, insha'Allah.

Get in touch

Email us directly. We read every message and usually reply within 1 to 2 days.

hello@dhikrlock.app

Frequently asked questions

How does DhikrLock work?

You pick the apps that steal your time (Instagram, TikTok, whatever distracts you most). DhikrLock shields those apps. When you try to open one, a shield appears and asks you to complete a short dhikr first. Once you finish, the app unlocks for a short window before the shield returns.

You can also open the counter, guided adhkar, duas and your personal dhikr library whenever you want to remember Allah without opening a protected app.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID, not inside DhikrLock.

On your iPhone, go to Settings → your name at the top → Subscriptions → DhikrLock → Cancel Subscription. The cancellation takes effect at the end of your current billing period, and you keep access until then.

If you cancel during the free trial, you won't be charged anything.

I'm not receiving notifications. What should I do?

DhikrLock relies on notifications to show the "Begin Dhikr" prompt when you open a shielded app. If notifications are off, the shield won't work properly.

Open Settings → Notifications → DhikrLock and make sure "Allow Notifications" is turned on. Banners, sounds, and badges should also be enabled for the best experience.

The shield isn't blocking my apps. Why?

DhikrLock uses Apple's Screen Time framework. For it to work, grant Screen Time permission during onboarding and keep notifications enabled.

If something feels off, open DhikrLock and check the Protection screen. Confirm Screen Time and notification access, then reselect the apps you want to protect.

How do I restore my subscription on a new device?

Install DhikrLock using the same Apple ID you used to purchase, then sign in to your DhikrLock account. If Pro does not appear automatically, tap Restore Purchases in Settings.

How do I restore my streak and history?

Sign in with the same DhikrLock account you used before. Your journal, streak and saved dhikr are backed up and reconciled automatically when you are online.

The apps you protect must be selected again on a new device because Apple keeps those private selections on the device.

How do I change which apps are shielded?

Open DhikrLock, tap the settings icon on the home screen, and choose "Select apps". Apple's Screen Time picker will open and you can add or remove apps at any time. Changes apply immediately.

Is my data private?

We collect the minimum we need to run the app: your email and name for your account, your streak data so it survives reinstalls, and anonymous usage analytics to help us improve. We never see which apps you've chosen to shield (Apple's Screen Time framework doesn't expose that to us), we don't sell data, and we don't run ads. You can delete your account and all its data anytime from Settings. Full details in our privacy policy.

Can I request a feature or report a bug?

Absolutely. Email us at hello@dhikrlock.app with what you'd like to see or what went wrong. We read everything and use it to guide updates, insha'Allah.